Here's what actually matters if you need to return something: the time window, the condition it needs to be in, and how to start the process.
The basics
- Returns are accepted within 30 days of your order.
- Items need to be unused and in their original packaging to qualify.
- A small number of items — including gift cards, downloadable products and certain personal care items — can't be returned.
How to start a return
Contact our support team with your order number and what you'd like to return. They'll confirm whether it qualifies and walk you through the next steps.
What happens after we receive it
Once your return arrives, we inspect it and email you to confirm whether it's approved. Approved refunds are issued back to your original payment method.
If something arrives damaged
Contact support as soon as you notice the damage, ideally with photos — that's the fastest way to get it resolved.
For the full policy details, see our Returns & Refunds page.