Returns & Refunds
Something not right? Contact us first and we'll confirm the next steps for your return.
Overview
If something isn't right, we want to make it easy to sort out. Contact us first and we'll review your request and confirm the next steps for eligible items.
Return eligibility
To be eligible for a return, your item generally needs to be:
- Requested within a reasonable time of the delivery date
- In the same condition you received it, unused where applicable
- In its original packaging where possible
How to return an item
Refunds
Once we receive and inspect your returned item, we'll notify you and process your refund to your original payment method. Depending on your bank or payment provider, it may take a few extra days for the refund to appear on your statement.
Exclusions and conditions
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us right away with your order number and a photo of the item. We'll work with you to make it right -- whether that's a replacement or a refund.
Ready to start a return?
Message our support team with your order number and we'll take it from there.