Frequently Asked Questions

Add the items you want to your cart, then go to checkout. You can check out as a guest or sign in to your account to save your details for next time.

No -- guest checkout is available. Creating an account is optional, but it lets you view your order history and track orders more easily from My Account.

Contact us as soon as possible from the Contact page with your order number. We'll do our best to help, but once an order has started processing or shipping we may not be able to change it.

Check your spam or promotions folder first. If you still can't find it, contact us with the email address and approximate time you placed the order so we can look it up.

We ship to the United States, Canada, the United Kingdom, the EU, Australia, New Zealand, and most other countries worldwide. See our Shipping & Delivery page for full details by region.

Shipping cost is calculated live at checkout based on your destination and order, so you always see the exact price before you pay. Full details are on our Shipping & Delivery page.

Delivery windows vary by destination, typically from about a week for US orders to a few weeks for some international destinations. Estimated timelines for your region are shown on the Shipping & Delivery page and again at checkout.

For certain items, we calculate the live shipping rate at checkout so you always see the most accurate, up-to-date cost for your order rather than an estimated price.

Accepted payment methods are shown to you at checkout. We accept the options listed there at the time you place your order.

Yes. Checkout is processed through a secure connection, and we do not store your full card details on our servers.

All prices on XoxoMart are shown and charged in US Dollars (USD).

Contact us before sending anything back. We review each return case by case and confirm the next steps – see our Returns & Refunds page for full details.

Contact us from the Contact page with your order number and the reason for the return, and we'll guide you through the next steps.

Contact us right away with your order number and a photo of the item. We'll work with you to make it right -- see the Returns & Refunds page for details.

Approved refunds are issued to your original payment method after your return is received and inspected.

Stock levels update as orders come in. If an item sells out, its listing will be marked out of stock rather than removed, unless it's a seasonal item.

Right now the fastest way is to check back on the product page, or contact us and we'll let you know if it becomes available again.

Use our Track Order page with your order number and email, or view it directly from the Orders tab in My Account if you checked out with an account.

Tracking becomes available once your order has been fulfilled and handed to the carrier. You'll be able to see its status on the Track Order page.

Go to My Account and use the "Lost your password?" link on the sign-in form.

Sign in and open the Orders tab in My Account to view your order history and status.

In My Account, use the Addresses tab to manage shipping/billing addresses, or Account Details to update your name, email, or password.