Order a kettle and a drill together and they might arrive in one box, or two separate ones with two different tracking numbers. Here's why, and what it means for you.
Why items sometimes ship together
When everything in your order is available from the same warehouse at the same time, it gets packed into as few boxes as possible. That's better for the planet and usually means your order arrives faster, in one delivery.
Why items sometimes ship separately
- Different items in the same order can come from different warehouses or suppliers.
- Oversized or fragile items are often packed alone to keep them protected in transit.
- Items with different processing times may leave the warehouse on different days.
What that means for tracking
If your order splits into more than one package, you'll get more than one tracking number. That's expected, not a sign something has gone wrong — each package is simply travelling on its own route.
Checking on a split order
You can look up the status of each package individually using our order tracking page.